Customer Rep Assoc II - Intermittent

State of Maine; Rockland (ME); On-site; USD 33,062,000 - 49,594,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave annually

Health insurance coverage

Dental insurance

Retirement plan

Wellness program

Job summary

Maine State Ferry Service is seeking an Intermittent Customer Service professional for our North Haven, ME location. The position features a fluctuating schedule based on business needs and requires arriving at the ferry terminal without the ferry service.

Responsibilities include selling tickets, handling fares, counting revenue, and providing schedules and information to customers by walk-in or phone. Applicants must have strong customer service skills and flexibility for weekends/holidays.

Qualifications

• Experience in quality customer service when assisting the public on matters like transmissions, ferry or public services.
• Ability to use independent judgment in handling exceptions to standard work assignments and schedules.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver excellent customer service with a calm, welcoming, and helpful demeanor.
• Sell tickets and collect fares in accordance with published tariff for vessels and parking.
• Count tickets and money, prepare shift reports and deposits.
• Provide schedules, fares, and information in person or by telephone.
• Manage vehicle queues and assist outdoors in all weather; maintain terminal cleanliness.

Skills

Customer service

Cash handling

Ticket sales

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

Maine Department of Transportation Salary: New employees will start at $23.03 per hour (Step 7)To view the full salary range of this position, click here.

Office/Bureau: Maine State Ferry Service

Location: North Haven, ME

Opening Date: September 8, 2026

Closing Date: September 22, 2026

Job Description:

The Maine State Ferry Service is seeking an Intermittent Customer Service professional to work at our North Haven location. This intermittent position has a schedule that fluctuates based on business needs. Successful candidates will be able to arrive at the ferry terminal on the island of North Haven without the use of the Maine State Ferry Service.

Responsibilities include, but are not limited to:

• Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor.

To be minimally qualified for this position candidates must provide evidence of the following experience: A training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

Why join our team?

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Wellness - We care about you and your family's wellbeing, offering 12 days of sick leave annually to help you stay healthy.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60-$13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

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