Customer Relationship Manager

Tech Soft 3D, Inc.; Michigan; Hybrid; USD 120,000 - 130,000; Full time

Job summary

Tech Soft 3D, Inc. is seeking a Sales Manager (internal title: Customer Relationship Manager) to lead and grow sales for the Industrial Applications product portfolio across the U.S. region.

This remote role is based in the US Eastern time zone and focuses on building long-term partnerships and delivering customer-focused solutions. The position emphasizes ownership of the pipeline, strategic sales activities, cross-functional collaboration, and travel across the region to engage clients and

Qualifications

• 5+ years of sales experience with manufacturers or advanced technical software and services.
• Proven ability to negotiate effectively and address technical and business requirements.
• Strong track record of prospecting and closing deals.
• Confident engaging stakeholders at all levels, including directors and executives.
• Deep product knowledge with compelling presentation skills.
• Excellent written and verbal communication skills.
• Highly self-motivated, organized, and able to manage multiple priorities independently.
• Flexible, proactive, adaptable, and results-driven.

Responsibilities

• Prospect new opportunities through phone, email, virtual, and in-person meetings.
• Qualify inbound leads and convert them into strong business opportunities.
• Profile customers and conduct market research to identify growth potential.
• Confidently address technical objections and articulate product architecture advantages.
• Identify decision-makers and cultivate lasting relationships.
• Analyze usage patterns to uncover upsell opportunities, including enterprise solutions.
• Meet and exceed ambitious sales goals.
• Move beyond traditional sales approaches to offer comprehensive, customer-focused solutions.
• Innovate and test new outreach and engagement strategies.
• Collaborate cross-functionally with Sales, Marketing, and Finance.
• Manage and optimize your CRM sales funnel for accuracy and conversion.
• Provide weekly updates, forecasts, and quarterly projections.
• Monitor market trends, competition, and pricing insights.
• Represent Tech Soft 3D at tradeshows, conferences, webinars, and user events.
• Travel 30-35% of the time to meet clients, assess their needs, and strengthen partnerships.

Skills

Sales experience

Negotiation

Stakeholder engagement

Presentation skills

Communication skills

Time management

Job description

Are you a strategic sales professional who thrives on building meaningful client relationships and turning complex challenges into smart solutions? Do you enjoy owning your territory, driving growth, and making a measurable impact? If so, Tech Soft 3D wants you on our team!

At Tech Soft 3D, we empower businesses with cutting‑edge Industrial Applications solutions. As a Sales Manager (internal title: Customer Relationship Manager), you’ll lead and grow sales for our Industrial Applications product portfolio across the U.S. region. This isn’t just about closing deals - it’s about creating long‑term partnerships and delivering comprehensive, team‑based solutions that truly solve customer challenges. This is an exciting opportunity to work with a leading software solutions provider!

This remote position is based in the US Eastern time zone.

What You Will Do:

Build & Grow Your Pipeline

• Prospect new opportunities through phone, email, virtual, and in-person meetings
• Qualify inbound leads and convert them into strong business opportunities
• Profile customers and conduct market research to identify growth potential

Drive Strategic Sales

• Confidently address technical objections and articulate product architecture advantages
• Identify decision‑makers and cultivate lasting relationships
• Analyze usage patterns to uncover upsell opportunities, including enterprise solutions
• Meet and exceed ambitious sales goals

Deliver Value Beyond Licensing

• Move beyond traditional sales approaches to offer comprehensive, customer‑focused solutions
• Innovate and test new outreach and engagement strategies
• Collaborate cross‑functionally with Sales, Marketing, and Finance

Own Your Territory Performance

• Manage and optimize your CRM sales funnel for accuracy and conversion
• Provide weekly updates, forecasts, and quarterly projections
• Monitor market trends, competition, and pricing insights
• Represent Tech Soft 3D at tradeshows, conferences, webinars, and user events
• Travel 30-35% of the time to meet clients, assess their needs, and strengthen partnerships.

The Qualifications:

• 5+ years of sales experience, preferably selling to manufacturers or advanced technical software and service solutions (or equivalent software development experience)
• Proven ability to negotiate effectively and address both technical and business requirements
• Strong track record of prospecting and closing
• Confident engaging stakeholders at all levels, including Director and executive leadership
• Deep product knowledge with compelling presentation skills
• Excellent written and verbal communication skills
• Highly self‑motivated, organized, and able to manage multiple priorities independently
• Flexible, proactive, adaptable, and results‑driven

Bonus Points If You Have:

• Experience selling CAD/CAM, PLM, ERP, MES, or QMS software solutions
• Experience working within an international company
• Strong industry network and market insight

Reasons NOT to Apply:

We believe in matching great talent with the right roles. You might want to pass on this opportunity if:

• You prefer a slow‑paced environment that resists change
• You expect rigid job boundaries and minimal cross‑team collaboration
• You’re uncomfortable working across global time zones or adapting to evolving priorities
• You prefer highly structured oversight over autonomous, results‑driven work
• You don’t like to have fun!

Benefits and Other Cool Stuff:

Our employees enjoy an extraordinary benefit package, including robust medical, dental and vision plans for employees and spouse/domestic partners and dependents, life insurance coverage, retirement savings, exceptional paid time off, holidays, 12 weeks’ paid parental leave and paid sabbaticals every few years.

Not to mention, the cool perks you get as a "Techsoftian" … fun culture, a relaxed and inclusive environment, awesome leadership, continuous learning, flexibility in your daily schedule, a charitable donation matching program, home office reimbursement program (and monthly internet), an amazing employee recognition program (winners get an all‑expense trip to somewhere in the World!) and an authentic workplace where you can truly be yourself. Check out our people here: https://www.youtube.com/watch?v=7pJMdhYuJtc

The salary for this role is based on a combination of factors, including experience, education, and any special skills or expertise you bring. The pay range is $120,000 – 130,000/year which includes base salary plus commission.