Customer Relationship Management Manager

KBI Staffing; California; Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

KBI Staffing seeks a hands-on Veeva CRM Technical Architect to lead the transition from Salesforce-based Veeva CRM to Vault CRM. The role focuses on target architecture, migration path, and maturing operating practices around development, deployments, releases, QA, and validation.

The ideal candidate combines deep Veeva expertise with strong technical change-management and leadership to teach internal teams and establish repeatable controls and procedures where processes are ad hoc.

Qualifications

• Extensive hands-on Veeva CRM/Veeva Vault architecture experience.
• Proven ability to design DevOps, release management, QA, and validation processes.
• Experience migrating from Salesforce-based Veeva to Vault CRM.
• Ability to coach teams and establish repeatable controls.

Responsabilités

• Lead the technical architecture for migration from Salesforce-based Veeva CRM to Vault CRM.
• Define migration approach, deployment path, and controls for moving changes across environments.
• Establish mature operating model for development, releases, DevOps, QA, validation, and production support.
• Design and improve release-management practices for Veeva deployment packages and promotion procedures.
• Provide hands-on technical leadership with stakeholders across business, technical, QA, and implementation teams.

Connaissances

Veeva CRM

Veeva Vault

Integration strategy

DevOps & release mgmt

Migration experience

Technical leadership

Outils

N/A

Description du poste

Veeva landscape: The environment includes promotional materials, ETM, REP, QMS, EDC, and Veeva CRM capabilities.

Role Overview:

Seeking hands-on Veeva CRM Technical Architect to help lead the transition from the Salesforce-based Veeva CRM platform to Vault CRM. The priority is not only the target architecture and migration path, but also improving the maturity and performance of the operating organization around development, deployment, releases, support, QA, and validation.

The successful consultant will combine deep Veeva expertise with strong technical change-management and team-operating-model experience. This person should be able to design practical solutions, teach the internal team, and establish repeatable controls and procedures where current processes are ad hoc or inconsistent.

Key Responsibilities:

• The client is looking for a senior Veeva CRM Architect, strong integration strategy & implementation experience required.
• Deep, hands‑on expertise in Veeva CRM and Veeva Vault CRM architecture.
• Strong integration strategy & implementation experience required.
• Direct experience with Veeva CRM migration, ideally from the Salesforce-based platform to Vault CRM.
• Strong understanding of Veeva deployment packages, environment promotion, release operations, and technical upkeep.
• Experience designing DevOps, release‑management, development, deployment, and support processes for enterprise platforms.
• Lead the technical architecture for migration from Salesforce‑based Veeva CRM to Vault CRM.
• Define the migration approach, deployment path, technical controls, and methods for moving configuration and changes through environments.
• Establish a more mature operating model for development, releases, DevOps, QA, validation, and production support.
• Design and improve release‑management practices, including Veeva deployment packages and repeatable promotion procedures.
• Partner with QA to define appropriate controls, procedures, and validation practices.
• Coach and teach internal technical resources so the organization can operate and maintain the platform effectively.
• Provide hands‑on technical leadership while working with business, technical, QA, and implementation stakeholders.

Technical Environment and Scope:

• Approximately 500 CRM users.
• Primary users include territory managers, marketing teams, and medical communications stakeholders.
• U.S. operations represent approximately 60% of the business.
• Veeva CRM is relatively standard but includes company‑specific augmentations.
• Five data pipelines support representative data flows to the enterprise data lake.
• Drupal is used for content management.
• Reltio MDM is in place.
• Veeva OpenData connects with SAP.

Primary Challenges to Address:

• Technical change management and organizational maturity in the Veeva space.
• Lack of consistent DevOps and release‑management practices.
• Limited tooling and repeatable processes for promoting changes after QA.
• Need for clear development, deployment, support, and validation paths.
• Need to build a high‑performing team and sustainable support model.
• Process risk caused by ad hoc and inconsistent controls and procedures.
• Resource and user‑adoption risks associated with the broader migration program.