Customer Relationship Champion - Banking Center

First Merchants Bank; Clarksville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending</

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Customer Relationship Representative to join our team. You will deliver high-quality customer service, process banking transactions, open deposit accounts, and assist with loan applications to support customers' financial needs.

You will identify customer needs, recommend products and digital solutions, build relationships, and contribute to the banking center's success by meeting sales and service goals.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of customer service, sales, banking, or related experience.

Responsibilities

• Deliver high-quality customer service in a fast-paced banking center.
• Proactively engage clients to understand financial needs and recommend products and digital solutions.
• Resolve client inquiries and complaints within scope of authority for timely resolution.
• Maintain accurate client records and support relationship management.
• Process deposits, withdrawals, loan payments, checks, and other transactions.
• Support branch operations with internal controls and compliance.
• Lead and participate in sales and service activities to meet goals.
• Open new consumer and business accounts and process loan applications.

Skills

Customer service

Relationship management

Sales

Communication

Problem solving

Education

High school diploma or GED

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team. You will deliver high-quality customer service, process banking transactions, open deposit accounts, and assist with loan applications to support customers' financial needs.

You will identify customer needs, recommend products and digital solutions, build relationships, and contribute to the banking center's success by meeting sales and service goals.