Customer Relationship Banker

Community Bank, N.A.; City of Albany (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Vision & Dental insurance

401K with generous match

Pension

Banking discounts

Job summary

Community Bank, N.A. in Upstate New York seeks a Relationship Banking Representative to deliver a welcoming, customer-first experience in the lobby, handling teller and desk duties while building trust and deepening relationships.

You will educate customers on products and digital tools, open/close accounts, execute wires, and collaborate with partners to refer complex needs to specialists, supporting branch goals in a travel-eligible, rotating-role environment.

Qualifications

• High School Diploma or GED required.
• Initial training program (5–7 days) with travel or lodging covered.
• Reliable transportation.

Responsibilities

• Deliver welcoming customer experience in the lobby.
• Open/close accounts, initiate wire transfers, assist service requests.
• Educate customers on digital banking tools.
• Identify customer needs and recommend banking solutions.
• Collaborate with branch partners to refer customers to specialists.
• Assist with training or mentoring new team members.

Skills

Interpersonal skills

Attention to detail

Communication skills

Documentation

Digital tools

Empathy

Company values

Education

High School Diploma

GED acceptable

Initial training 5–7 days

Reliable transportation

Tools

Microsoft Office

Banking systems

Job description

Community Bank, N.A. in Upstate New York seeks a Relationship Banking Representative to deliver a welcoming, customer-first experience in the lobby, handling teller and desk duties while building trust and deepening relationships.

You will educate customers on products and digital tools, open/close accounts, execute wires, and collaborate with partners to refer complex needs to specialists, supporting branch goals in a travel-eligible, rotating-role environment.