Customer Relations Specialist - RDC

Hyundai Mobis; Fairview (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Hyundai Mobis is seeking a Customer Order Manager in Fairview, Alabama, responsible for ensuring timely supply of After Service (A/S) parts. This role is crucial in managing customer orders, communication with internal teams, and optimizing supply chain operations.

The ideal candidate will have a high school diploma, experience in customer service, and strong analytical skills, including proficiency in Microsoft applications. Join us to drive continuous improvement and enhance customer satisfaction.

Qualifications

• Two or more years of customer service support or related experience.
• Experience in managing, organizing, and analyzing large data sets.

Responsibilities

• Manage end-to-end processing of customer part orders including modifications.
• Participate in customer meetings to discuss supply status.
• Respond timely to customer requests and provide logical responses.
• Serve as primary contact for order-related issues.
• Cooperate with various teams to achieve supply within required dates.
• Review A/S parts supply status and identify root causes of delays.
• Analyze customer orders to identify lead time issues.
• Drive continuous improvement initiatives.

Skills

Analytical Skills

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Communication Skills

Problem Solving

Task Prioritization

Education

High School Diploma

Bachelor’s Degree in Business or Supply Chain Management

Job description

Overview

Responsible for managing customer orders and service-related operations to ensure timely and accurate supply of After Service (A/S) parts from MAL RDC. Acts as a key communication point between customers, internal teams, and supply chain functions.

Responsibilities

• Manages end-to-end processing of customers part orders, including order entry, modification, and cancellations; proactively communicates with customers to identify, elevate, and resolve supply-related issues to ensure Just-In-Time (JIT) delivery.
• Participates in meetings with customers for discussion on supply status and key agendas to be escalated.
• Ensure timely response to all daily customers’ requests and emails and provide logical responses to the customers.
• Serves as the primary point of contact for customers regarding order-related issues, including technical concerns, sourcing constraints, vendor delays, quality issues, and packaging concerns and effectively supports communications between customers and other departments and potentially enhances customers’ satisfaction.
• Active cooperation with Purchasing, Packaging, Inventory, Warehouse, and Logistics team to achieve supply within required dates, and potentially minimize lead time for supply.
• Daily ~ weekly review on A/S parts supply status, identify root causes of delay and accurate supply plan to the customers, and ensure up to date updates for all part numbers are available each week, through communication with Purchasing and Warehouse team.
• Analysis on current customer orders through order templates to identify unnecessary lead time within WH process and to detect errors from received orders.
• Drive continuous improvement by proactively identifying and developing initiatives to enhance departmental operational efficiency.

AUTHORITY & SCOPE

This role operates within defined corporate policies and procedures and exercises judgment appropriate to its level of responsibility. The position may influence decisions related to functional operations, processes, or recommendations and elevate matters as required.

Supervisory Responsibilities

• No

Qualifications

Required Education & Experience

• High School Diploma with two or more years of customer service support or related experience.
• Experience in managing, organizing, and analyzing large scope of data.

Required Knowledge, Skills, & Abilities

• Strong Analytical Skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent verbal and written communication skills.
• Strong problem evaluation and solving skills.
• Effective task prioritization skills.

Preferred Education & Experience

• Automotive parts distribution experience or experience in automotive industry.
• Bachelor’s Degree in Business, Supply Chain Management or related field.

Certificates, Licenses, and Registrations

• None

Working Conditions

• Spends 98% of time working in the office and 2% of time traveling to customer sites.