Customer Care Administrative Support

AMF Bakery Systems Inc.; Richmond (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

A leading bakery systems provider located in Richmond, Virginia is seeking a Sales Support Specialist. This role will manage critical sales support, data analysis, and reporting for aftermarket sales. Candidates should have a minimum of 3 years' experience in customer service or sales and must be proficient in Microsoft Office and Dynamics 365. The position offers an office environment and the opportunity to drive process improvements and enhance customer experience.

Qualifications

• Minimum 3 Years' experience in a customer service or sales environment.
• Prior parts department experience is a plus.

Responsibilities

• Prepare daily sales order and shipment reports.
• Compile data for daily management reports.
• Track, monitor and drive multiple sales pipelines.
• Use Microsoft Dynamics ERP and CRM to enter warranty orders.
• Perform data cleanup for recommended spare parts lists.
• Perform collections follow up for invoiced R&M projects.
• Develop and analyze new proactive sales reports.
• Manage the Case System and enter cases as needed.
• Support cleanup and updates of CRM as needed.

Skills

Microsoft Office Suite

Strong communication skills

Data Oriented

Microsoft Dynamics CRM

Ability to multitask

Education

3 Years' experience in customer service or sales

Parts department experience

Tools

Microsoft Dynamics 365

Microsoft Excel

Job description

Job Summary

This position will handle the daily critical sales support, data analysis and reporting activities for various aspects of the aftermarket sales business, primarily supporting USL parts sales and R&M (Repair & Modernization) activities. In addition, this position will be expected to identify and drive process improvement initiatives, lead projects to improve aftermarket parts and R&M sales and profitability while also improving customer experience.

Essential Duties/Responsibilities

• Prepare daily sales order and shipment reports for the CCR team
• Compile data for daily management reports to share with the overall business.
• Track, monitor and drive multiple sales pipelines for parts, R&M, MPP, Premium, Service Report and other opportunities as offerings are developed.
• Use Microsoft Dynamics ERP and CRM to enter warranty orders for multiple locations.
• Perform data cleanup for recommended spare parts lists that are sent to engineering for review.
• Perform collections follow up for invoiced R&M projects.
• Develop & analyze new proactive sales reports including but not limited to lost sales reports, R&M trend reports and RSPL gap reports.
• Manage the Case System and enter cases as needed, ensuring the system is clear of errors and encouraging teammates to utilize the system to create cases.
• Support cleanup and updates of CRM as needed (account assignments).
• Use Microsoft Excel to create pivot tables & visual graphs to support analysis.

Education/Experience

• Minimum 3 Years' experience in a customer service or sales environment
• Prior parts department experience is a plus

Knowledge/Skills/Abilities

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• High-Energy Can-Do Personality
• Data Oriented Individual
• Ability to handle multiple tasks simultaneously
• Microsoft Dynamics 365 and CRM experience a plus
• Strong communication skills both written and verbal

Working Conditions

• Office environment
• Ability to multitask and meet changing deadlines