Customer Relations Specialist — Growth & Impact

Steve Sipes - State Farm Agent; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Company events

Job summary

Steve Sipes - State Farm Agent is looking for a Customer Relations Representative to enhance the client experience, resolve inquiries, and support our growing agency in Houston. You will contribute to servicing customers, maintaining records, and assisting with retention strategies as part of a collaborative team.

The role emphasizes strong communication, empathy, and the ability to work across departments to ensure outstanding service and community impact in a dynamic insurance environment.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Steve Sipes - State Farm Agent is looking for a Customer Relations Representative to enhance the client experience, resolve inquiries, and support our growing agency in Houston. You will contribute to servicing customers, maintaining records, and assisting with retention strategies as part of a collaborative team.

The role emphasizes strong communication, empathy, and the ability to work across departments to ensure outstanding service and community impact in a dynamic insurance environment.