Customer Relations Specialist — Growth & Impact

Roger O’Connell - State Farm Insurance Agent; Davidson (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Vision insurance

Job summary

Roger O’Connell - State Farm Agent in Davidson, NC is seeking a Customer Relations Representative to deliver exceptional service and support a growing agency while helping local families protect what matters. You will manage customer inquiries, maintain records, assist with retention strategies, and coordinate with other team members to ensure high satisfaction across the community.

This role offers a competitive benefits package, a flexible schedule, and advancement opportunities with

Qualifications

• Clear communication and strong listening skills.
• Ability to resolve inquiries with empathy and efficiency.
• Experience in customer service preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Job description

Roger O’Connell - State Farm Agent in Davidson, NC is seeking a Customer Relations Representative to deliver exceptional service and support a growing agency while helping local families protect what matters. You will manage customer inquiries, maintain records, assist with retention strategies, and coordinate with other team members to ensure high satisfaction across the community.

This role offers a competitive benefits package, a flexible schedule, and advancement opportunities with