Customer Relations Representative - State Farm Agent Team Member

Roger O’Connell - State Farm Insurance Agent; Davidson (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Vision insurance

Job summary

Roger O’Connell - State Farm Agent in Davidson, NC is seeking a Customer Relations Representative to deliver exceptional service and support a growing agency while helping local families protect what matters. You will manage customer inquiries, maintain records, assist with retention strategies, and coordinate with other team members to ensure high satisfaction across the community.

This role offers a competitive benefits package, a flexible schedule, and advancement opportunities with

Qualifications

• Clear communication and strong listening skills.
• Ability to resolve inquiries with empathy and efficiency.
• Experience in customer service preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Job description

About Our Agency

We’re in our 23rd year serving the Davidson community and proudly support customers across North Carolina, South Carolina, and Tennessee. Our team of 11 dedicated professionals is focused on delivering a world-class customer experience and truly caring for the people we serve.

Responsive recruiter

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

We treat our team members like family and provide the training, systems, and support needed to build a successful career in our agency. There are real opportunities for advancement, and we take pride in helping our team grow both professionally and personally.

For our team, we offer a full benefits package that includes medical, vision, and dental coverage, life insurance, a 401(k) match, and bonus opportunities. If you’re looking for a supportive, growth-oriented environment where you can build a long-term career, this could be the right place for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Roger O\'Connell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $60,000.00 per year