Customer Relations Specialist — Flexible Schedule & Growth

Scott Shuff - State Farm Agent; Cleveland (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Shuff - State Farm Agent is seeking a Customer Relations Representative to join a growth-oriented agency focused on delivering exceptional client experiences in insurance services. You will handle customer inquiries, maintain client records, support retention strategies, and collaborate with team members to ensure customer satisfaction.

Bilingual Spanish preferred; strong communication and calm under pressure are valued in this role.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem solving

Customer service experience

High-stress handling

Bilingual Spanish

Job description

Scott Shuff - State Farm Agent is seeking a Customer Relations Representative to join a growth-oriented agency focused on delivering exceptional client experiences in insurance services. You will handle customer inquiries, maintain client records, support retention strategies, and collaborate with team members to ensure customer satisfaction.

Bilingual Spanish preferred; strong communication and calm under pressure are valued in this role.