Customer Experience Specialist – Flexible Schedule & Growth

Scott Shuff - State Farm Agent; Cleveland (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Shuff - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support insurance operations. You will greet clients, answer inquiries, and help with policy information and updates.

The role emphasizes attention to detail, bilingual Spanish communication, and a team-oriented approach. You will coordinate with agency staff, process claims, maintain records, and contribute to community trust and agency growth.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Scott Shuff - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support insurance operations. You will greet clients, answer inquiries, and help with policy information and updates.

The role emphasizes attention to detail, bilingual Spanish communication, and a team-oriented approach. You will coordinate with agency staff, process claims, maintain records, and contribute to community trust and agency growth.