Customer Relations Specialist — Entry Level

ADP, Inc.; Carrollton (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K matching

Health, Dental and Vision insurance

Growth opportunities

Job summary

Azar Pixel LLC in Carrollton, TX is seeking a Customer Relations Specialist to manage inbound customer communications and coordinate service operations. You will act as the first point of contact, ensuring timely responses and accurate ticketing records.

The role emphasizes strong communication and customer service to build lasting client relationships. The ideal candidate will be highly organized, detail-oriented, and proficient with CRM/ticketing systems, with a passion for delivering

Qualifications

• Excellent communication and customer service skills.
• Highly organized with attention to detail.
• Experience with CRM/ticketing systems.
• Experience in service coordination or customer support preferred.

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Create, update, and manage service tickets (RepairShopr).
• Guide customers through the service process via our customer portal.
• Follow up with customers on repair status, approvals, and updates.
• Coordinate closely with the repair and technical teams.
• Ensure all communication is properly documented in the system.
• Maintain organization and prioritize tasks based on urgency.
• Provide a professional and friendly customer experience.
• Serve as the primary point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
• Collaborate with other teams, such as the service and sales departments, to ensure that customer needs are met efficiently and effectively.
• Manage customer accounts and maintain accurate records of interactions and transactions.
• Check and test the incoming and outgoing parts and file a report.
• Take care of shipping to and from client location to office.
• Conduct customer satisfaction surveys and provide feedback to management on areas for improvement.
• Proactively identify and address potential issues before they become problems, ensuring that customer complaints are resolved quickly and satisfactorily.
• Continuously improve the customer experience by implementing best practices and procedures and staying up to date with industry trends and innovations.
• Provide product and service information to customers, explaining technical details and features as necessary.
• Promote the company's products and services and identify opportunities for upselling and cross-selling.

Skills

Communication

Organization

Multitasking

CRM software

Problem-solving

Independent work

Tools

RepairShopr

Job description

Azar Pixel LLC in Carrollton, TX is seeking a Customer Relations Specialist to manage inbound customer communications and coordinate service operations. You will act as the first point of contact, ensuring timely responses and accurate ticketing records.

The role emphasizes strong communication and customer service to build lasting client relationships. The ideal candidate will be highly organized, detail-oriented, and proficient with CRM/ticketing systems, with a passion for delivering