Staff

ADP, Inc.; Carrollton (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K matching

Health, Dental and Vision insurance

Growth opportunities

Job summary

Azar Pixel LLC in Carrollton, TX is seeking a Customer Relations Specialist to manage inbound customer communications and coordinate service operations. You will act as the first point of contact, ensuring timely responses and accurate ticketing records.

The role emphasizes strong communication and customer service to build lasting client relationships. The ideal candidate will be highly organized, detail-oriented, and proficient with CRM/ticketing systems, with a passion for delivering

Qualifications

• Excellent communication and customer service skills.
• Highly organized with attention to detail.
• Experience with CRM/ticketing systems.
• Experience in service coordination or customer support preferred.

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Create, update, and manage service tickets (RepairShopr).
• Guide customers through the service process via our customer portal.
• Follow up with customers on repair status, approvals, and updates.
• Coordinate closely with the repair and technical teams.
• Ensure all communication is properly documented in the system.
• Maintain organization and prioritize tasks based on urgency.
• Provide a professional and friendly customer experience.
• Serve as the primary point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
• Collaborate with other teams, such as the service and sales departments, to ensure that customer needs are met efficiently and effectively.
• Manage customer accounts and maintain accurate records of interactions and transactions.
• Check and test the incoming and outgoing parts and file a report.
• Take care of shipping to and from client location to office.
• Conduct customer satisfaction surveys and provide feedback to management on areas for improvement.
• Proactively identify and address potential issues before they become problems, ensuring that customer complaints are resolved quickly and satisfactorily.
• Continuously improve the customer experience by implementing best practices and procedures and staying up to date with industry trends and innovations.
• Provide product and service information to customers, explaining technical details and features as necessary.
• Promote the company's products and services and identify opportunities for upselling and cross-selling.

Skills

Communication

Organization

Multitasking

CRM software

Problem-solving

Independent work

Tools

RepairShopr

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Staff

Salary Range: $16.00 To $18.00 Hourly

Customer Relations Specialist - Entry (Carrollton,Tx)

Why to work with Azar Pixel

• Fun/Fast growing startup environment
• Excitement and urgency
• Opportunities for learning and career growth
• Recognition and compensation
• Matching 401K
• Competitive Heath, Dental and Vision insurance

What we do at Azar Pixel:

With innovative process of electronic repair, we have eliminated the costly process of sending audio video equipment overseas for repair or replacing them and reduced the turnaround time for Repair of LED modules, Stage lights, audio amplifiers to a fraction of what it was with the overseas repair.

Azar Pixel is now the largest third-party LED Module Repair Center in the USA, quickly becoming a trusted partner for many Production company industry leaders.

Azar Pixel has since taken the next logical step in its growth as a premier provider of LED expertise. They have begun manufacturing, selling, and renting their own Azar Pixel brand LED panels, Stage lights and other audio/video electronic equipment in north America.

Azar Pixel's mission remains to produce best-in-class products, service, repair, PCB rework, and support in the LED and light space.

JOB SUMMARY

AZAR PIXEL LLC is looking for a highly organized and customer-focused professional to manage inbound customer communication and coordinate service operations. This role is critical in ensuring smooth communication between customers and our repair/technical team while maintaining accurate records in our ticketing system.This role is critical in ensuring smooth communication between customers and our repair/technical team while maintaining accurate records in our ticketing system. The Customer Relations Specialist will be responsible for managing the communication between the company and our valued customers, ensuring that all customer inquiries and issues are addressed promptly and professionally.

As the first point of contact for our customers, the Customer Relations Specialist will play a vital role in maintaining and building strong relationships with our clients. The ideal candidate will have exceptional communication and interpersonal skills, as well as a passion for providing top-quality customer service.

Responsibilities:

• Answer inbound calls and assist customers with inquiries
• Create, update, and manage service tickets (RepairShopr)
• Guide customers through the service process via our customer portal
• Follow up with customers on repair status, approvals, and updates
• Coordinate closely with the repair and technical teams
• Ensure all communication is properly documented in the system
• Maintain organization and prioritize tasks based on urgency
• Provide a professional and friendly customer experience
• Serve as the primary point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
• Collaborate with other teams, such as the service and sales departments, to ensure that customer needs are met efficiently and effectively.
• Manage customer accounts and maintain accurate records of interactions and transactions.
• Check and test the incoming and outgoing parts and file a report.
• Take care of shipping to and from client location to office.
• Conduct customer satisfaction surveys and provide feedback to management on areas for improvement.
• Proactively identify and address potential issues before they become problems, ensuring that customer complaints are resolved quickly and satisfactorily.
• Continuously improve the customer experience by implementing best practices and procedures and staying up to date with industry trends and innovations.
• Provide product and service information to customers, explaining technical details and features as necessary.
• Promote the company's products and services and identify opportunities for upselling and cross-selling.

Requirements:

• Strong communication and customer service skills
• Highly organized with attention to detail
• Ability to multitask and manage multiple tickets/projects
• Comfortable working with CRM/ticketing systems
• Problem-solving mindset and proactive follow-up skills
• Previous experience in service coordination, customer support, or a similar role is preferred
• Proven experience in a customer service or customer relations role, preferably in a repair or service industry.
• Excellent communication and interpersonal skills, with the ability to build and establish trust with customers.
• Strong problem-solving and conflict resolution skills, with the ability to think critically and handle challenging situations.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite, customer relationship management (CRM) software, and other relevant tools and applications.
• Familiarity with industry regulations and standards, and the ability to stay up to date with changes and updates.
• Willingness to work overtime hours, including evenings and weekends, as necessary.