Customer Relations Specialist — End-to-End Orders

Welker; Sugar Land (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Welker in Sugar Land, TX is seeking a customer-focused professional to join our Customer Relations team. You will drive order execution and serve as the primary contact from order receipt to shipment.

Collaborate with Sales, Operations, Manufacturing, and Shipping to ensure accurate processing, prompt resolution of issues, and exceptional service across the customer journey. This role suits a detail-oriented, fast-paced environment.

Qualifications

• High school diploma, GED, or equivalent.
• Strong customer service orientation and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Process sales and service orders accurately and efficiently using CRM and ERP systems.
• Serve as a primary point of contact for customer inquiries and order-related questions.
• Identify, investigate, and resolve customer concerns and order discrepancies.
• Proactively follow up with customers to ensure timely issue resolution.
• Coordinate shipping logistics, including required documentation for domestic and international shipments.
• Maintain accurate customer and order records within company systems.
• Collaborate with Sales, Operations, Manufacturing, and Shipping teams to support customer needs.
• Ensure compliance with departmental procedures and best practices.
• Communicate order status updates and important information to customers in a professional and timely manner.

Skills

Customer service

Problem solving

Communication

Organization

Detail orientation

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Welker in Sugar Land, TX is seeking a customer-focused professional to join our Customer Relations team. You will drive order execution and serve as the primary contact from order receipt to shipment.

Collaborate with Sales, Operations, Manufacturing, and Shipping to ensure accurate processing, prompt resolution of issues, and exceptional service across the customer journey. This role suits a detail-oriented, fast-paced environment.