Customer Experience & Dispatch Specialist

Zimmerman Plumbing, Heating, and Air Conditioning; Mechanicsburg (Cumberland County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Zimmerman Plumbing, Heating, and Air Conditioning is seeking a Customer Relations Specialist to create a positive first impression for all callers and visitors. This role ensures the efficient operation of the dispatching process and manages the customer journey.

The ideal candidate will have excellent telephone and customer service skills, scheduling abilities, and experience with computer systems like ServiceTitan. Candidates should be organized, efficient, and capable of handling multiple tasks.

Qualifications

• Experience with modern business office roles is required.
• Ability to handle multiple tasks efficiently and timely.
• Ability to operate all current administrative office equipment.

Responsibilities

• Assist clients, technicians, vendors with information at the office.
• Schedule and organize appointments for customers.
• Dispatch technicians to job sites.

Skills

Excellent telephone and customer service skills

General computing proficiency (Microsoft Word, Excel, Outlook)

Strong organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Zimmerman Plumbing, Heating, and Air Conditioning is seeking a Customer Relations Specialist to create a positive first impression for all callers and visitors. This role ensures the efficient operation of the dispatching process and manages the customer journey.

The ideal candidate will have excellent telephone and customer service skills, scheduling abilities, and experience with computer systems like ServiceTitan. Candidates should be organized, efficient, and capable of handling multiple tasks.