Customer Relations Specialist

Navarre Automotive; Lake Charles (LA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Job summary

Navarre Automotive in Lake Charles, LA is seeking a Customer Relations Specialist to warmly connect with customers, resolve questions, and support the sales and service teams. You will maintain accurate records and follow up to ensure satisfaction.

Join a locally rooted team that values friendly communication, organization, and a proactive approach to upselling products while upholding a positive dealership image through exceptional service.

Qualifications

• Prior experience in customer service, retail, or administrative support.
• High school diploma or equivalent.
• Clear and friendly verbal communication style.
• Comfortable using standard office software like Microsoft Office and email.
• Strong organizational habits to manage daily scheduling and follow-ups.
• Knowledge of automotive terminology is helpful but not required; we are happy to teach you.

Responsibilities

• Welcome and assist customers over the phone professionally.
• Handle inquiries, concerns and complaints with patience.
• Coordinate with sales and service to resolve issues quickly.
• Maintain accurate digital records of customer interactions.
• Follow up after sales to ensure satisfaction and upsell.
• Maintain a positive dealership image through exceptional service.
• Assist with general office tasks and basic documentation.
• Listen to feedback from our guests and share it with leadership for improvement.

Skills

Customer service

Communication

Organizational skills

Problem solving

Record keeping

Education

High School Diploma

Tools

Microsoft Office

Email applications

Job description

Job Description

At Navarre Automotive in Lake Charles, we believe that the journey to buying or maintaining a vehicle should be as smooth and pleasant as the drive itself. We are a locally rooted family of professionals who take pride in our community, and we are looking for a Customer Relations Specialist who shares that same sense of warmth. This role is centered on making people feel heard, valued, and well-cared for for. You will have the opportunity to work in a bright, energetic environment where your input matters and your positive energy will directly impact our daily culture. If you enjoy connecting with people, staying organized, and being the helpful guide that makes someone’s day a little better, we would love to welcome you to our team.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plan

Responsibilities

Welcome and assist customers over the phone in a professional, friendly manner.

Handle customer inquiries, concerns and complaints with patience and problem solving skills.

Coordinate with sales and service teams to ensure issues are resolved quickly.

Maintain accurate digital records of customer interactions to keep our systems up to date.

Follow up with customers after sales and service visits to ensure satisfaction and upsell products.

Maintain a positive dealership image by providing exceptional customer service.

Assist with general office tasks like sorting correspondence and preparing basic documentation.

Listen to feedback from our guests and share it with leadership so we can keep improving how we work.

Requirements

Prior experience in customer service, retail, or administrative support.

High school diploma or equivalent.

Clear and friendly verbal communication style.

Comfortable using standard office software like Microsoft Office and email.

Strong organizational habits to manage daily scheduling and follow-ups.

Knowledge of automotive terminology is helpful but not required; we are happy to teach you.