Automotive Customer Experience Specialist

Navarre Automotive; Lake Charles (LA); Presencial; USD 19 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Resumo da oferta

Navarre Automotive in Lake Charles, LA is seeking a Customer Relations Specialist to warmly connect with customers, resolve questions, and support the sales and service teams. You will maintain accurate records and follow up to ensure satisfaction.

Join a locally rooted team that values friendly communication, organization, and a proactive approach to upselling products while upholding a positive dealership image through exceptional service.

Qualificações

• Prior experience in customer service, retail, or administrative support.
• High school diploma or equivalent.
• Clear and friendly verbal communication style.
• Comfortable using standard office software like Microsoft Office and email.
• Strong organizational habits to manage daily scheduling and follow-ups.
• Knowledge of automotive terminology is helpful but not required; we are happy to teach you.

Responsabilidades

• Welcome and assist customers over the phone professionally.
• Handle inquiries, concerns and complaints with patience.
• Coordinate with sales and service to resolve issues quickly.
• Maintain accurate digital records of customer interactions.
• Follow up after sales to ensure satisfaction and upsell.
• Maintain a positive dealership image through exceptional service.
• Assist with general office tasks and basic documentation.
• Listen to feedback from our guests and share it with leadership for improvement.

Conhecimentos

Customer service

Communication

Organizational skills

Problem solving

Record keeping

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Email applications

Descrição da oferta de emprego

Navarre Automotive in Lake Charles, LA is seeking a Customer Relations Specialist to warmly connect with customers, resolve questions, and support the sales and service teams. You will maintain accurate records and follow up to ensure satisfaction.

Join a locally rooted team that values friendly communication, organization, and a proactive approach to upselling products while upholding a positive dealership image through exceptional service.