Customer Relations & Sales Specialist

Thames & Kosmos LLC; Providence (RI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance (

Paid time off and holidays

Parental and caregiver leave

Health and wellness stipend

401(k) options

Job summary

Thames & Kosmos, based in Providence, RI, is seeking a Customer Relations & Sales Specialist to support wholesale customer service, process orders, and collaborate with Sales, Accounting, Purchasing, and Inventory Planning teams.

The role requires keen attention to data accuracy, ERP data integrity, and effective communication with retailers and sales reps. A team player with a customer-focused mindset will thrive here.

Qualifications

• Interest in Thames & Kosmos products and mission
• Strong organizational and follow-up skills
• Extremely high attention to detail in a time-sensitive environment
• Experience with data management and order processing (EDI, SAP Business One, Zendesk a plus)
• Exceptional verbal and written communication skills
• Ability to prioritize and manage time efficiently with minimal guidance from management
• Sound critical thinking and problem-solving skills
• Self-starter who can work independently, but escalates when needed
• Fast learner who can retain and apply new information quickly
• High degree of computer literacy; proficient in Microsoft Office and Google Suite

Responsibilities

• Provide prompt, courteous, and professional phone and email support to wholesale customers, sales reps, and consumers
• Process time-sensitive wholesale orders and account setup forms accurately
• Maintain ERP data integrity with pricing and product availability
• Coordinate with 3PL partners to ensure on-time shipment and resolve issues
• Guide retailers and sales reps on product solutions and policies
• Assist with operational reporting and SLA tracking to meet fulfillment goals
• Support product technical inquiries and help with replacements and promotions

Skills

Organizational skills

Attention to detail

Verbal & written communication

Time management

Independent work

Tools

EDI

SAP Business One

Zendesk

Job description

Job Description Customer Relations & Sales Specialist Thames & Kosmos | Providence, RI

ABOUT THE ROLE

Thames & Kosmos is a leading producer of STEM kits, educational toys, and board games. Our products are designed to spark curiosity and help students learn through hands‑on exploration. We partner with educators, families, and schools to make learning more engaging, meaningful, and fun. This in-office position supports the daily operations of our Wholesale Customer Service department and works closely with our Sales, Accounting, Purchasing, and Inventory Planning teams. It requires a team player with exceptional customer service communication skills and a high proficiency for detail‑oriented data entry. A desire to learn, build, and play with our products is also amust!

WHAT YOU'LL DO

Primary Responsibilities

• Daily Customer Service: Provide prompt, courteous, and professional phone and email support to wholesale customers, sales reps, and consumers.
• Order Processing: Efficiently and accurately process time‑sensitive wholesale orders and account setup forms using multiple software platforms.
• ERP Data Integrity: Maintain accurate pricing and product availability in the ERP system through meticulous data entry and inventory management.
• Key Account Fulfillment Liaison: Bridge key account sales team and fulfillment operations to ensure on‑time shipping, actively troubleshooting roadblocks and escalating critical issues when necessary.
• Product & Policy Expertise: Develop a deep knowledge of our product line and sales policies to effectively guide retailers, consumers, and sales representatives toward optimal product solutions.
• 3PL Coordination: Communicate daily with 3rd-party fulfillment partners to ensure compliance with customer order requirements and maintain on‑time shipment.
• Returns & Credits: Process wholesale and retail customer returns, issuing credits or refunds promptly.
• Credit Support: Assist the credit department in conducting credit checks for new accounts.
• Payment Processing: Securely process credit card transactions.
• Operations & Service Level Agreement (SLA) Tracking: Assist with operational reporting and take action to ensure order fulfillment service level goals are met.

Secondary Responsibilities (as needed)

• Assist our product technical support team field phone and email inquiries and ship replacement parts..
• Build product models for Sales and Marketing needs such as trade shows and media promotions.
• Shipping and receiving (low volume, small shipments).

WHAT YOU'LL BRING

The right candidate should possess these qualities:

• A true interest in Thames & Kosmos products and mission
• Strong organizational and follow‑up skills
• Extremely high attention to detail in a time‑sensitive environment
• Experience with data management and order processing (EDI, SAP Business One, and Zendesk is a plus)
• Exceptional verbal and written communication skills
• Ability to prioritize and manage time efficiently with minimal guidance from management
• Sound critical thinking and problem‑solving skills
• Self‑starter who can work independently, but recognizes when to elevate to appropriate team members
• Fast learner who can retain and apply new information quickly
• High degree of computer literacy; must be proficient in Microsoft Office and Google Suite

COMPENSATION & BENEFITS

• Competitive base salary, commensurate with experience
• Full company‑paid health, vision, and dental insurance (PPO) for employee and family
• Generous paid time off and holidays
• Parental and caregiver leave
• Health and wellness stipend
• 401(k) options available

Thames & Kosmos offers a collaborative, mission‑driven environment where curiosity is genuinely valued. This role is an opportunity to do meaningful work that brings hands‑on learning experiences into classrooms — and to grow with a company that takes education seriously.

ABOUT THAMES & KOSMOS

Thames & Kosmos (T&K) is a publisher of products that inspire kids and families to think deeper, play longer, and figure stuff out. T&K makes science kits, strategy games, activity toys, and curricula that make learning enjoyable and effective. The T&K brand is highly regarded by parents, teachers, and the toy and game industries, and its products have earned hundreds of accolades including TIME's Best Inventions, the Oppenheim Toy Portfolio Awards, and the Toy of the Year Awards. T&K is headquartered in Providence, RI, and is the North American subsidiary of Franckh‑Kosmos Verlags‑GmbH & Co. KG. thamesandkosmos.com