Customer Relations & Sales Specialist

Thames-&-Kosmo; Providence (RI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Wellness stipend

Job summary

Thames & Kosmos, based in Providence, RI, seeks an in-office Wholesale Customer Service Associate to support daily operations with precision and teamwork. You will handle wholesale orders, manage data in the ERP system, and collaborate with sales, accounting, and inventory planning to ensure accurate pricing and on-time fulfillment.

The role requires exceptional communication, problem solving, and the ability to navigate multiple software platforms while providing top-notch service to retailers,

Qualifications

• Experience with data management and order processing systems is a plus.
• Strong customer service and communication skills are essential.
• Attention to detail in a fast-paced environment is required.

Responsibilities

• Daily Customer Service: provide prompt, courteous phone and email support to wholesale customers, reps, and consumers.
• Process time-sensitive wholesale orders and account setups across multiple software platforms.
• Maintain ERP data integrity with accurate pricing and product availability.
• Coordinate with Sales, 3PL, and Fulfillment to ensure on-time shipping and resolve issues.

Skills

Customer service

Data entry

Order processing

Communication skills

Attention to detail

Tools

SAP Business One

Zendesk

EDI

Job description

Thames & Kosmos is a leading producer of STEM kits, educational toys, and board games. Our products are designed to spark curiosity and help students learn through hands‑on exploration. We partner with educators, families, and schools to make learning more engaging, meaningful, and fun. This in‑office position supports the daily operations of our Wholesale Customer Service department and works closely with our Sales, Accounting, Purchasing, and Inventory Planning teams. It requires a team player with exceptional customer service communication skills and a high proficiency for detail‑oriented data entry. A desire to learn, build, and play with our products is also a must!

WHAT YOU'LL DO

Primary Responsibilities

• Daily Customer Service: Provide prompt, courteous, and professional phone and email support to wholesale customers, sales reps, and consumers.
• Order Processing: Efficiently and accurately process time‑sensitive wholesale orders and account setup forms using multiple software platforms.
• ERP Data Integrity: Maintain accurate pricing and product availability in the ERP system through meticulous data entry and inventory management.
• Key Account Fulfillment Liaison: Bridge key account sales team and fulfillment operations to ensure on‑time shipping, actively troubleshooting roadblocks and escalating critical issues when necessary.
• Product & Policy Expertise: Develop a deep knowledge of our product line and sales policies to effectively guide retailers, consumers, and sales representatives toward optimal product solutions.
• 3PL Coordination: Communicate daily with 3rd‑party fulfillment partners to ensure compliance with customer order requirements and maintain on‑time shipment.
• Returns & Credits: Process wholesale and retail customer returns, issuing credits or refunds promptly.
• Credit Support: Assist the credit department in conducting credit checks for new accounts.
• Payment Processing: Securely process credit card transactions.
• Operations & Service Level Agreement (SLA) Tracking: Assist with operational reporting and take action to ensure order fulfillment service level goals are met.

Secondary Responsibilities (as needed)

• Assist our product technical support team field phone and email inquiries and ship replacement parts..
• Build product models for Sales and Marketing needs such as trade shows and media promotions.
• Shipping and receiving (low volume, small shipments).

WHAT YOU'LL BRING

The right candidate should possess these qualities:

• A true interest in Thames & Kosmos products and mission
• Strong organizational and follow‑up skills
• Extremely high attention to detail in a time‑sensitive environment
• Experience with data management and order processing (EDI, SAP Business One, and Zendesk is a plus)
• Exceptional verbal and written communication skills
• Ability to prioritize and manage time efficiently with minimal guidance from management
• Sound critical thinking and problem‑solving skills
• Self‑starter who can work independently, but recognizes when to upscale to appropriate team members
• Fast learner who can retain and apply new information quickly
• High degree of computer literacy; must be proficient in Microsoft Office and Google Suite

COMPENSATION & BENEFITS

• Competitive base salary, commensurate with experience
• Full company‑paid health, vision, and dental insurance (PPO) for employee and family
• Generous paid time off and holidays
• Parental and caregiver leave
• Health and wellness stipend

Thames & Kosmos offers a collaborative, mission‑driven environment where curiosity is genuinely valued. This role is an opportunity to do meaningful work that brings hands‑on learning experiences into classrooms — and to grow with a company that takes education seriously.

ABOUT THAMES & KOSMOS

Thames & Kosmos (T&K) is a publisher of products that inspire kids and families to think deeper, play longer, and figure stuff out. T&K makes science kits, strategy games, activity toys, and curricula that make learning enjoyable and effective. The T&K brand is highly regarded by parents, teachers, and the toy and game industries, and its products have earned hundreds of accolades including TIME's Best Inventions, the Oppenheim Toy Portfolio Awards, and the Toy of the Year Awards. T&K is headquartered in Providence, RI, and is the North American subsidiary of Franckh-Kosmos Verlags-GmbH & Co. KG. thamesandkosmos.com