Customer Relations & Retention Specialist

Donna Niese - State Farm Agent; Bloomington (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Salary Plus Commission

Licensing Paid

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Donna Niese - State Farm Agent in Bloomington, IN seeks a Customer Relations Representative to deliver exceptional service, manage inquiries, and support the agency's growth. You will maintain records, coordinate with team members, and help implement retention strategies to serve the community.

This role emphasizes communication, problem solving, and calm handling of high-stress situations. Previous customer service experience is preferred, and licensing is funded to help you advance your career

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Customer service experience

Stress management

Job description

Donna Niese - State Farm Agent in Bloomington, IN seeks a Customer Relations Representative to deliver exceptional service, manage inquiries, and support the agency's growth. You will maintain records, coordinate with team members, and help implement retention strategies to serve the community.

This role emphasizes communication, problem solving, and calm handling of high-stress situations. Previous customer service experience is preferred, and licensing is funded to help you advance your career