Customer Relations Representative - State Farm Agent Team Member Wheaton - IL

Jon Mock; Wheaton (IL); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Advancement opportunities

Paid time off

401(k) matching

Descripción de la vacante

Jon Mock State Farm Agent Team in Wheaton, IL is seeking a Customer Relations Representative to deliver exceptional service, manage inquiries, and maintain client records. This full-time role emphasizes accuracy, empathy, and teamwork to support community members.

You will collaborate with agency staff to sustain client satisfaction and contribute to retention initiatives, with opportunities for growth for motivated candidates.

Formación

• Strong communication and problem-solving skills.
• Ability to handle high-stress situations calmly.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Strong communication and problem-solv

Calm under high-stress situations

Descripción del empleo

Customer Relations Representative - State Farm Agent Team Member

Full Time in Wheaton - IL

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• 401(k) matching

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Jon Mock - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Ability to handle high-stress situations calmly.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.