Customer Experience Specialist — Bonus, PTO & 401(k) Matching

Jon Mock; Wheaton (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Paid time off

401(k) matching

Job summary

Jon Mock State Farm Agent Team in Wheaton, IL is seeking a Customer Relations Representative to deliver exceptional service, manage inquiries, and maintain client records. This full-time role emphasizes accuracy, empathy, and teamwork to support community members.

You will collaborate with agency staff to sustain client satisfaction and contribute to retention initiatives, with opportunities for growth for motivated candidates.

Qualifications

• Strong communication and problem-solving skills.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem-solv

Calm under high-stress situations

Job description

Jon Mock State Farm Agent Team in Wheaton, IL is seeking a Customer Relations Representative to deliver exceptional service, manage inquiries, and maintain client records. This full-time role emphasizes accuracy, empathy, and teamwork to support community members.

You will collaborate with agency staff to sustain client satisfaction and contribute to retention initiatives, with opportunities for growth for motivated candidates.