Customer Service Representative - State Farm Agent Team Member Atlanta - GA

Lockabyagency; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly Plus Commission

License Reimbursement

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Lockabyagency is seeking a friendly Customer Service Representative to join the State Farm agent team in Atlanta. You will handle customer inquiries, explain policy details, and assist with changes while supporting a growing local client base.

This on-site role offers hourly pay with commission, benefits, and opportunities for advancement within a close-knit community-focused agency. If you’re customer-focused and detail-oriented, apply to contribute to community safety and service.

Qualifications

• Clear communication with customers is essential.
• Ability to multitask and stay organized.
• Experience providing customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Attention to detail

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Atlanta - GA

Replies within 24 hours

• Hourly Plus Commission
• License Reimbursement
• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Agent Lockaby is a 4th generation State Farm Agent who has been serving the community for over 15 years. A native of Kennesaw, GA, and a Jacksonville State University graduate, he became the youngest State Farm agent in the country in 2008. He values his roles as a husband and father, often even bringing their Labrador retriever, Jake, to the office.

Agent Lockaby fosters team camaraderie through activities like bowling, attending Atlanta United and Braves games, and organizing group lunches. Last year, the entire team took a beach trip to Mexico for a fantastic bonding experience.

Agent Lockaby fosters team camaraderie through activities like bowling, attending Atlanta United and Braves games, and organizing group lunches. Last year, the entire team took a beach trip to Mexico for a fantastic bonding experience.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Glynn Lockaby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none