Customer Relations Representative - State Farm Agent Team Member

Joe Bauer - State Farm Agent; Winter Park (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Joe Bauer – State Farm Agent in Winter Park, FL is seeking a Customer Relations Representative to support daily operations and serve clients. You will grow the agency through meaningful client relations and act as the liaison between customer needs and agency departments.

You will provide prompt, friendly service, promote insurance products based on customer needs, and help advance our Spanish-speaking office by delivering exceptional service and building lasting relationships within the

Qualifications

• Experience in sales preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills – written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long‑lasting customer relations.

Skills

Sales experience

Communication skills

Customer service oriented

Relationship management

Opportunity to grow

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I’m a University of Central Florida alum (Go Knights!) and a longtime Orlando resident, proud to serve the community I call home. As a State Farm legacy agent, this business is something I truly value, and I bring that passion into how I lead and support my team. We’re also a Spanish‑speaking office, allowing us to better serve a diverse customer base.

For our team, we offer health benefits, reimbursement for licensing costs, and a strong focus on work‑life balance.

Our office culture is welcoming, team‑oriented, and community‑focused. We’re looking for someone who is motivated, positive, and enjoys helping people – someone who wants to grow their career while being part of a supportive and inclusive team.

Role Description

As an Customer Relations Representative – State Farm Agent Team Member for Joe Bauer – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long‑lasting customer relations.

Qualifications:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills – written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.