Customer Relations Representative - State Farm Agent Team Member

Joe Watson - State Farm Agent; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Watson - State Farm Agent in Louisville, Kentucky, is looking for a Customer Relations Representative to provide exceptional customer experiences. This role involves resolving customer inquiries and coordinating with agency team members to support the community.

The ideal candidate will be detail-oriented, possess excellent customer service skills, and be eager to grow within the agency. Benefits include a competitive salary, flexible schedule, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to remain calm under high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate customer satisfaction efforts with other departments.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Joe Watson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.