Customer Relations Representative - State Farm Agent Team Member

Ruben Sanchez - State Farm Agent; Town of Florida (NY); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Job summary

Ruben Sanchez - State Farm Agent is seeking a Customer Relations Representative to join their team in New York. The role focuses on delivering value-based conversations and an outstanding customer experience while supporting business growth.

You will respond to inquiries about insurance options, policy changes, and billing, using a needs-based approach to educate customers. The position offers paid time off and growth opportunities within the agency.

Qualifications

• Excellent interpersonal and communication skills required.
• People-oriented and customer-service driven approach essential.
• Strong organizational abilities and multitasking capacity.
• Proactive problem-solving mindset and dedication to customer satisfaction.

Responsibilities

• Provide prompt, accurate, and friendly customer service regarding insurance options, availability, eligibility, and billing.
• Educate customers about insurance options using a needs-based review process.
• Maintain a strong work ethic and commitment to success daily.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Proactive in problem solving

Customer service oriented

Multi-tasking

Relating to customers

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Proactive in problem solving
• Dedicated to customer service
• Ability to multi-task
• Ability to effectively relate to a customer

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $32,000.00 - $54,700.00 per year

We're Hiring!

If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, and Life Insurance.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule? *

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none