CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Jeff Lowe Insurance Agency Inc.; Torrance (CA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Roth IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Jeff Lowe Insurance Agency Inc. in Torrance, CA, seeks a Customer Relations Representative to join our State Farm team. You will deliver exceptional customer experiences, resolve inquiries, and help clients discover their insurance needs while coordinating with internal teams.

Join a seven-person driven group offering growth opportunities, quarterly outings, and a supportive environment across CA and AZ. Flexible scheduling and ongoing training help you thrive in a community-focused agency.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

Responsive recruiter

Replies within 24 hours

Benefits

• Salary plus commission/bonus
• Roth IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Our office is dedicated to helping team members succeed and thrive in their careers. Located in Torrance, CA, we take pride in serving the Latino community with personalized insurance and financial services.

We foster a supportive and growth-focused environment where every team member has the opportunity to learn, develop, and achieve their goals. If you're looking for a workplace that values your success and impact in the community, we’d love to have you on our team!

Position Overview

Are you ready to join a dynamic team that's been making waves in the insurance industry since 2017? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in California and a presence in Arizona - we offer flexible scheduling, a supportive work environment, and plenty of fun along the way. As part of our team of seven seasoned professionals, you'll have the chance to engage with clients within California and Arizona, helping them discover their insurance needs. Plus, enjoy quarterly outings and become part of a community that values growth and collaboration.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jeff Lowe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $90,000.00 per year