Customer Relations Representative - State Farm Agent Team Member

Mark Nguyen - State Farm Agent; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mark Nguyen - State Farm Agent in Portland, Oregon is seeking a Customer Relations Representative. This role is essential for our daily operations, focusing on building meaningful client relationships and addressing customer needs effectively.

The ideal candidate is sociable, sales-minded, and dedicated to enhancing customer satisfaction. Responsibilities include establishing customer connections, providing excellent service, and communicating effectively regarding insurance inquiries.

Qualifications

• Experience in sales or telemarketing preferred.
• Familiarity with managing client relationships.
• Good written and verbal communication abilities.
• Skill in anticipating customer needs.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Respond to inquiries regarding insurance products.

Skills

Sales experience

Client relationship management

Excellent communication skills

Customer service dedication

Proficiency in Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

As an Customer Relations Representative - State Farm Agent Team Member for Mark Nguyen - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer
• Proficiency in Spanish is preferred