Customer Relations Representative - State Farm Agent Team Member

Heatherfried; North Dakota; On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading insurance agency as a Customer Relations Representative. This full-time role in Bismarck, ND focuses on delivering exceptional customer experiences while supporting community needs. Ideal candidates will have strong communication skills and a passion for helping others, with opportunities for internal growth and advancement.

Benefits

Health Insurance

Paid Time Off

Opportunity for Advancement

Bonus based on Performance

Qualifications

• Customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.

Skills

Communication

Problem-Solving

Education

Bachelor’s Degree in Management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Bismarck, ND

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

With 25 years of experience in the insurance industry—and 10 of those with State Farm—I’ve built an agency grounded in expertise, heart, and a strong commitment to our community. Our close-knit team of three full-time professionals (plus myself) thrives in a collaborative environment where flexibility, growth, and fun go hand-in-hand. We offer perks like PTO, a health stipend, and coverage options for life and short-term disability, making sure our team is well taken care of.

I hold a bachelor’s degree in Management, along with ChFC and CLU designations. Giving back is a core value for us—we support local animal shelters, participate in volunteer efforts, and stay actively involved in the Bismarck/Mandan community through events like Buggies & Blues and Touch a Truck. I also serve on multiple boards and committees that help shape and support our region. In the office, our motto is simple: work hard, play hard. If you're looking for a meaningful career in a supportive and energized environment, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Heather Fried - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic. We anticipate internal growth opportunities for driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensación $40,000.00 - $60,000.00 per year. Apply Now.

State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm. Agents are responsible for employment decisions.

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Make a difference in your community every day.

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