Customer Relations Representative - State Farm Agent Team Member

Ivy Fields-Releford - State Farm Agent; Rochester Hills (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus based on performance

Health insurance

Paid time off

Flexible schedule

Advancement opportunities

Training & development

Job summary

Ivy Fields-Releford - State Farm Agent in Rochester Hills, MI is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency.

You will handle inquiries, maintain client records, support retention strategies, and collaborate with other team members to ensure customer satisfaction while providing bilingual support where needed. A positive, service-oriented mindset is essential.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

Calm under pressure

Spanish bilingual

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY

I’ve worked for State Farm for over 28 years and been an agent for 17 years. I have 3 full time and 1 part time team members. Work from home day per week available once licensed and trained.

I have a Bachelors degree and Masters degree from Western Michigan University and am actively involved in several organizations that volunteer in the community to tutor and mentor middle school and high school students, support domestic violence victims, serve the homeless population and raise money for scholarships.

Our agency prides itself in fostering a team environment that is centered around providing an excellent customer experience. Our culture is to have fun while winning!

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Ivy Fields-Releford - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred