Customer Relations Representative - State Farm Agent Team Member

Shane Andrus; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Relations Representative to join their team in Paducah, KY. This full-time role focuses on creating exceptional customer experiences while supporting the growth of a successful insurance agency. The ideal candidate will possess strong communication and problem-solving skills, with a passion for helping others. This position offers opportunities for career advancement and personal growth, as well as a supportive environment where you can thrive. If you are customer-focused and ready to make a difference in your community, this is the perfect opportunity for you.

Benefits

Licensing paid by agency

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service experience preferred for this role.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Maintain and update customer records for accuracy.
• Assist with customer retention strategies to enhance satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Experience

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Paducah, KY

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Shane Andrus - State Farm Agent, you will generate exceptional customer experiences that support the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career by resolving customer inquiries, coordinating with other team members, and anticipating the needs of community members.

We look forward to connecting with you if you are customer-focused and empathetic. We anticipate growth opportunities for driven, sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to handle high-stress situations calmly.

Compensation: $18.00 - $20.00 per hour
State Farm agents are independent contractors. Employees are not State Farm employees. Agents make employment decisions regarding their staff.

Join a community of good neighbors

Make a difference daily in your community.

Grow your career with confidence.

Enjoy benefits and rewards that are second to none.