Customer Relations Representative - State Farm Agent Team Member

Fortmadisoninsurance; Iowa (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading insurance agency in Fort Madison, IA is seeking a Customer Relations Representative. This role focuses on creating exceptional client experiences, resolving inquiries, and promoting business development. Ideal candidates are customer-focused and possess strong communication skills, with opportunities for internal growth and advancement.

Benefits

Salary plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off

Simple IRA

Group Life

Monthly Wellness Stipend

Qualifications

• Dedicated to customer service.
• Excellent communication skills to assist customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Fort Madison, IA

ROLE DESCRIPTION

As a Customer Relations Representative with Jess Sutcliffe State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Salary plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Simple IRA
• Group Life
• Monthly Wellness Stipend
• Valuable career-building experience

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.