Customer Relations Representative - State Farm Agent Team Member

Abby Gallegos - State Farm Agent; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Abby Gallegos - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences, resolve inquiries, and support community members. You will collaborate with agency team members to ensure smooth service and accurate records.

The role emphasizes friendly, proactive service, adaptability, and a willingness to grow within a supportive environment where teamwork is valued.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving

Experience in customer service

Ability to handle high-stress

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2018 after working as a Recruiter for State Farm, an experience that gave me valuable insight into talent development, team success, and what it truly takes to thrive in this industry. I’m a graduate of Texas Tech University, married with one daughter and a family dog, and our office reflects the same welcoming, down-to-earth energy I value at home. Our team of three is actively involved with local schools, and we love staying connected to the community we serve.

We offer free snacks and coffee, PTO, in-house team-building lunches, fun incentive giveaways, flexibility, and licensing reimbursement. Our culture is upbeat, collaborative, and supportive — we're a team that truly enjoys working together. We’re looking for someone who is bubbly and personable, self-motivated, adaptable, coachable, and excited to be part of a positive environment where everyone lifts each other up.

If you’re looking for a place where you can grow while being part of a team that genuinely enjoys coming to work each day, you’ll feel right at home here.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Abby Gallegos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.