Customer Relations Representative - State Farm Agent Team Member

Grant Murphy - State Farm Agent; Hillsboro (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Grant Murphy - State Farm Agent is seeking a Customer Relations Representative to create exceptional customer experiences. You will help resolve inquiries, coordinate with agency team members, and support the community's needs.

If you are detail-oriented and have a customer-focused mindset, this role offers opportunities for growth in a supportive environment. Join our team and contribute to our success in providing excellent service.

Qualifications

• Previous customer service experience is required.
• Must be currently licensed in Property/Casualty, Life/Health.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Calm under stress

Education

Property/Casualty, Life/Health License

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Grant Murphy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience (required).
• Ability to handle high-stress situations calmly.
• Must be currently licensed (Property/Casualty, Life/Health).