Customer Relations Representative - State Farm Agent Team Member

Michael Grant - State Farm Agent; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Signing bonus for pre-licensed professionals

Health stipend

Clear pathways for advancement

Training and development opportunities

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Job summary

Michael Grant - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences that support the agency's growth. You'll handle customer inquiries, maintain records, and cooperate with agency team members to ensure satisfaction.

This role offers management of customer relations and is perfect for candidates who excel in communication and problem-solving, with potential for internal advancement for those eager to succeed.

Qualifications

• Strong communication and problem-solving skills are required.
• Experience in customer service is preferred.
• Ability to calmly handle high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits:

• Signing bonus for pre-licensed professionals
• Health stipend
• Clear pathways for advancement within our agency
• Training and development opportunities to help you grow
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Michael Grant - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.