Customer Relations Representative - State Farm Agent Team Member

Matt O'Malley - State Farm Agent; Fishers (IN); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Hourly wage

Commission opportunities

Paid time off

Parental leave

Training & development

401(k) matching

Bonus based on performance

Flexible schedule

Free uniforms

Free food & snacks

Advancement opportunities

Job summary

The O'Malley State Farm Agency is seeking a friendly, energetic team member to greet customers and handle everyday insurance needs. You’ll be the first point of contact, answer questions, process billing and policy changes, collect signatures, and move requests through the office.

This part-time role offers an upbeat environment, with growth potential to full-time, training, and a benefits-rich package including hourly pay with commission, paid time off, and opportunities for advancement.

Qualifications

• Friendly, energetic, outgoing demeanor essential.
• Insurance experience is a plus, not required; licensing support offered.

Responsibilities

• Be the friendly first point of contact for customers.
• Assist with billing, payments, policy changes and everyday questions.
• Collect signatures and documents; move customer requests forward.
• Follow up with customers to ensure nothing falls through the cracks.
• Help explain insurance concepts and identify additional coverage needs.
• Provide quotes and assist with new business.
• Collaborate with the team to keep the office running smoothly.

Skills

Customer service

Communication

Phone skills

Organization

Detail orientation

Proactive

Learner

Job description

Benefits:

• Hourly Wage + Generous commission structure


• Enjoyable & friendly working environment!


• Free uniforms


• Opportunity for advancement


• Paid time off


• Parental leave


• Training & development


• 401(k) matching


• Bonus based on performance


• Flexible schedule


• Free food & snacks

The O'Malley State Farm Agency is looking for a friendly, energetic, and outgoing people-person to join our team! In this role, you'll be one of the first people our customers talk to—helping with everyday insurance needs, answering questions, solving problems, and making sure they have a great experience with our agency.

This position starts part-time with the opportunity to grow into a full-time role if that's something you're interested in.

WHAT YOU'LL DO...

• Be a friendly first point of contact for our customers.


• Help with billing, payments, policy changes, and everyday questions.


• Collect signatures and documents and keep customer requests moving.


• Follow up with customers and make sure nothing falls through the cracks.


• Help solve problems and make insurance easier to understand.


• Recognize opportunities to help customers with additional insurance needs.


• Provide quotes and assist with new business.


• Work alongside our team to keep the office running smoothly.

YOU'LL BE A GREAT FIT IF YOU...

• Genuinely enjoy talking with and helping people.


• Are organized, dependable, and great with details.


• Enjoy staying busy and juggling different responsibilities.


• Are comfortable on the phone and with technology.


• Take initiative and follow through.


• Want to learn, grow, and be part of a great team.

Insurance experience is a plus, but definitely not required. If you're not currently licensed, we'll help guide you through the process and can provide financial assistance toward obtaining your insurance licenses.

WHAT YOU CAN EXPECT...

You'll have your own workstation, laptop, headset, and the tools you need to succeed in a professional, upbeat office. We work hard, help each other out, have fun, and celebrate our wins together. You'll receive competitive hourly pay plus commission opportunities from Day 1, with the ability to earn more as you learn and grow.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.