Customer Relations Representative - State Farm Agent Team Member

Zach Muzzy - State Farm Agent; Richmond (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Zach Muzzy - State Farm Agent in Richmond, Texas, is seeking a Customer Relations Representative to create exceptional customer experiences and support agency growth. You will address customer inquiries and collaborate with team members while fostering strong community relationships.

The ideal candidate has excellent communication skills, a background in customer service, and the ability to manage stress effectively. We value driven, sales-minded individuals who seek growth within the company.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to manage stress effectively.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist with strategies for customer retention.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under pressure

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Zach Muzzy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.