Customer Relations Representative - State Farm Agent Team Member

David Ziegenbalg - State Farm Agent; Hawthorne (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Bonus

Competitive salary

Flexible schedule

Advancement

Paid time off

Training & development

Job summary

David Ziegenbalg - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and help grow a local insurance agency in Hawthorne, NJ. You will resolve inquiries, maintain accurate customer records, and coordinate with team members to ensure high satisfaction.

The role emphasizes bilingual Spanish skills and a supportive environment with growth opportunities, a flexible schedule, and a path to advancement within the agency.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Spanish bilingual

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with David Ziegenbalg - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.