Customer Relations Representative - State Farm Agent Team Member

Marcus Sanchez - State Farm Agent; Commerce City (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Salary plus commission/bonus

PTO

No evening or weekend work

Growth potential/Advancement

Job summary

Marcus Sanchez - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the community. You will build relationships, handle inquiries about insurance options, and coordinate with the team to resolve policy, billing, and claim questions.

This bilingual English/Spanish role emphasizes customer focus, sales-minded growth, and integrity. The position offers a stable schedule with no evenings or weekends, plus PTO and advancement

Qualifications

• Bilingual English and Spanish proficiency is required.
• Dedicated to delivering excellent customer service.
• Sales experience is preferred and helps growth.
• Ability to obtain Property and Casualty License is required or pursued.
• Interest in marketing products based on customer needs and goals.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, coverage, billing, and claims.
• Educate customers about insurance options using a needs-based approach.
• Communicate clearly to meet customer needs and support business growth.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Marketing mindset

Education

Property and Casualty License (able to obtain)

Job description

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Marcus Sanchez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

BENEFITS

• Salary plus commission/bonus
• PTO
• No evening or weekend work
• Growth potential/Opportunity for advancement within my office

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Bilingual English/Spanish
• Dedicated to customer service
• Sales experience preferred
• Able to obtain Property and Casualty License
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs