Customer Relations Representative - State Farm Agent Team Member

Carlos Luevano - State Farm Agent; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Carlos Luevano - State Farm Agent in Dallas, Texas, seeks a Customer Relations Representative to enhance client experiences and support agency growth. The ideal candidate will have strong customer service skills and attention to detail, ensuring customer needs are met effectively.

This role includes managing inquiries, maintaining records, and coordinating responses with the team. Compensation starts at $40,000 annually, with potential earnings up to $100,000 for sales positions.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Bilingual Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Carlos Luevano - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish

Compensation

All positions within the office have a base pay of $40,000 annually. Including commissions, customer service positions can earn up to $70,000 per year and sales positions can earn up to $100,000 per year.