Customer Relations Representative - State Farm Agent Team Member

Jose Cerda - State Farm Agent; Kissimmee (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Salary Plus Commission

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jose Cerda - State Farm Agent is looking for a Customer Relations Representative to enhance exceptional customer experiences in a dynamic insurance agency. This role includes managing customer inquiries, maintaining records, and coordinating with team members to ensure satisfaction. We are eager to connect with dedicated, sales-oriented candidates who aspire to grow internally within the agency.

The ideal candidate excels in communication and problem-solving, has a customer service background, and can handle high-stress environments calmly.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred but not mandatory.
• Candidates should demonstrate the ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Maintain accurate customer records and update information as needed.
• Assist with strategies for retaining customers.
• Coordinate with various departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations

Job description

Benefits

• Salary Plus Commission
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jose Cerda - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.