Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Burbank (CA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Burbank, California is seeking a Customer Relations Representative to enhance customer experiences. Your role involves managing inquiries, maintaining records, and coordinating with team members to ensure client satisfaction.

The ideal candidate has strong communication skills, experience in customer service, and the ability to handle stressful situations. Bilingual speakers in Spanish or Armenian are preferred. This position offers competitive salary and performance bonuses.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual in Spanish or Armenian

Job description

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Isabel Munoz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish or Armenian preferred.

Compensation

$26.00 - $30.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.