Customer Relations Representative - State Farm Agent Team Member

Jessica Scharf - State Farm Agent; Bellevue (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Attractive Workplace

Weekends Off

Hands On Training

Base + Commission + Bonus

Mentorship

Team Building Activities

HSA

Retirement Employer Match

Licensing Assistance

Free coffee

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company parties

Competitive salary

Free food & snacks

Job summary

Jessica Scharf - State Farm Agent in Bellevue, WA is hiring motivated individuals to join a dynamic, customer-centric team. The role emphasizes relationship building, needs-based conversations, and providing tailored coverage solutions to clients in a fast-paced office setting.

We offer hands-on training, licensing assistance, and opportunities for advancement, with a strong focus on professional development, teamwork, and excellent client service.

Qualifications

• Positive attitude and growth mindset.
• Self-starter who acts with urgency to optimize operations.
• Curious and enthusiastic about uncovering customer needs.
• Eager to learn, highly coachable, and growth-oriented.
• Strong ability to address complex service escalations, including billing inquiries.
• Thrives in a fast-paced team environment with clear goals.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and text.
• Engage in needs-based conversations to understand concerns.
• Educate customers on products and solutions tailored to their needs.
• Manage multiple tasks in a fast-paced environment with good prioritization.
• Collaborate with service, billing and underwriting teams to ensure quality experiences.
• Document customer contacts in the CRM and follow up as needed.
• Greet customers in person, on calls or texts in a friendly, professional manner.
• Assist customers with billing questions.
• Build strong relationships and ask insightful questions.
• Resolve customer issues to maintain retention and loyalty.
• Participate in regular team meetings and brainstorming sessions.
• Conduct renewal or escalation meetings and drive toward resolution.
• Willing to obtain Property & Casualty / Life & Health licenses; licensing training available.

Skills

Customer service

Communication

Sales

Needs-based selling

Team collaboration

Time management

Conflict resolution

Tools

CRM

Job description

Benefits:

• Attractive Workplace
• Weekends Off
• Hands On Training
• Base + Commission + Bonus
• Mentorship
• Team Building Activities
• HSA
• Retirement Employer Match
• Licensing Assistance
• Free coffee
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Competitive salary
• Free food & snacks

Are You Looking for a Job or a Career?

If you want to jumpstart your career in a business that offers unlimited opportunities for development and income growth, this is the perfect fit for you!

Join one of the top agencies in the Pacific Northwest! We're expanding our team and seeking motivated, enthusiastic individuals who thrive in a people-focused business. Our fun, fast-paced team environment is ready to welcome new talent as we grow our reach beyond expectations.

At our agency, we are dedicated to helping clients find the best coverage tailored to their needs all while delivering the all-star service they deserve.

Skys the limit! If you're ready to build your career and increase your income in a customer-centric, dynamic environment,

RESPONSIBILITES

• Respond promptly and professionally to customer inquiries via phone, email, and text.
• Engage in needs-based conversations to understand and address customer concerns.
• Educate customers on products, services, and solutions tailored to their needs.
• Handle multiple tasks simultaneously in a fast-paced environment while managing time and priorities efficiently.
• Demonstrate the ability to be confrontational when necessary to retain customers and resolve conflicts.
• Collaborate effectively within a team and with company service, billing and underwriting departments to ensure high-quality customer experiences.
• Document each customer contact in company CRM efficiently and accurately, along with any necessary follow-up associated
• Immediately greet all customers, in an upbeat and professional manner, whether customers walk into the office, call or text
• Help customers with billing questions
• Be outstanding at relationship building and asking questions
• Foster strong relationships and conflict resolution with our customers to maintain a high level of client retention and product loyalty
• Participate in regular team meetings and brainstorming sessions.
• Conduct customer renewal or escalated service meetings and steps to closing resolution
• Willing to obtain Property & Causality / Life & Health insurance licenses (assistance provided)

REQUIRMENTS:

• Demonstrates a positive, can-do attitude and a strong commitment to driving personal and professional growth.
• A self-starter who acts with urgency in all business activities and proactively anticipates service issues before they arise in order to optimize business operations and efficiency
• Possesses a natural curiosity and enthusiasm for uncovering customer needs, asking questions, educating clients, and recommending tailored, needs-based solutions.
• Eager to learn, highly coachable, and dedicated to continuous growth as a student of the business.
• Expert in effectively addressing and resolving complex service escalations, including billing discrepancies, claims inquiries, and policy updates.
• Thrives in a fast-paced, dynamic team environment, contributing positively to team goals.
• Exceptional multi-tasking, time management, and organizational abilities to handle competing priorities with ease.
• Outstanding verbal and written communication skills, ensuring clear and professional interactions, next steps to resolution and completion.
• Strong stress management capabilities, maintaining composure and focus under pressure.
• Career Aspirations toward customer education, professional consultation, and/or leadership
• Property & Causality License is preferred, willing to train, licensing assistance available