Customer Relations Representative - Prairie Pediatrics Clinic

Family Health Care of Siouxland; Sioux City (IA); On-site; USD 28,000 - 34,000; Full time

Job summary

The Prairie Pediatrics Clinic is seeking a friendly Customer Relations Representative to greet patients, check them in and out, and assist with information and scheduling.

You will maintain accurate patient data, handle phone inquiries, collect payments, and support a courteous, efficient front-desk operation in a busy clinic setting in Sioux City, IA.

Strong communication, time management, and problem solving are essential to provide excellent patient service.

Qualifications

• Required: High School graduation or GED.
• Preferred: one year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates information, and assists patients with ambulatory difficulties.
• Answers telephone, screens calls, takes messages, makes appointments, and provides information as needed.
• Checks patients out, collects payments, processes them as directed, and reconciles money.
• Maintains work area and lobby in neat and orderly manner.
• Performs related work as required.

Skills

Customer/Client Focus

Problem Solving/Analysis

Time Management

Communication Proficiency

Teamwork Orientation

Education

High School diploma / GED

Tools

Word processing

Job description

LOCATION: Prairie Pediatrics Clinic

ADDRESS: 1125 Pierce St. Ste 100, Sioux City, IA 51105

CLASSIFICATION: Non-Exempt Full-Time

REPORTS TO: Clinic Manager or Business Office Manager

SUMMARY/OBJECTIVE:

The customer relations representative is responsible for providing effective customer service to all customers, including but not limited to, checking patient in and out; in depth knowledge of company programs.

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Checks in patients, verifies and updates necessary information, and assists patients with ambulatory difficulties.
3. Answers telephone, screens calls, takes messages, makes appointments, and provides information as needed.
4. Checks patients out, making follow up appointments as needed, collecting payments from patients processing them as directed, reconciling money received, and cash drawer.
5. Maintains work area and lobby in neat and orderly manner.
6. Performs related work as required.

COMPETENCIES:

1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation

EDUCATION AND EXPERIENCE:

Required: High School graduation or GED.

Preferred:

1. One year work experience, preferably in a medical office setting.
2. Knowledge of medical terminology desirable.
3. Word processing and computer experience.

Job description is available upon request.