Customer Engagement Representative

Valora Rise; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training program

Career growth

Team culture

Performance-based rewards

Job summary

Valora Rise in Cincinnati is seeking a Customer Engagement Representative to build relationships and deliver outstanding service in a fast-paced, on-site setting. You will interact with customers, provide product information, and support issue resolution.

This full-time, on-site role offers hands-on training, career development, and opportunities to advance within a collaborative team environment. Prior customer service experience is helpful but not required; we provide complete training.

Qualifications

• Excellent communication and interpersonal abilities.
• Friendly, confident and customer-focused approach.
• Strong problem-solving and attention to detail.
• Able to work well in a team and willing to learn.

Responsibilities

• Build and maintain positive relationships with customers.
• Provide accurate information about products and services while answering customer questions.
• Deliver exceptional customer service throughout every interaction.
• Assist with customer inquiries, account support, and issue resolution.
• Work closely with team members to achieve individual and company goals.
• Maintain accurate customer records and follow up as needed.
• Represent the company with professionalism and a positive attitude.

Skills

Communication skills

Interpersonal skills

Customer-focused mindset

Problem-solving

Team player

Education

High school diploma or equivalent

Job description

Are you a people person who enjoys building relationships and delivering outstanding customer experiences? We're looking for an enthusiastic Customer Engagement Representative to join our growing team in Cincinnati!

This is a full-time, on-site opportunity offering hands‑on training, career development, and the chance to work in a collaborative, fast‑paced environment. Whether you’re starting your career or looking for your next opportunity, we’d love to hear from you.

What You’ll Do

• Build and maintain positive relationships with new and existing customers.
• Provide accurate information about products and services while answering customer questions.
• Deliver exceptional customer service throughout every interaction.
• Assist with customer inquiries, account support, and issue resolution.
• Work closely with team members to achieve individual and company goals.
• Maintain accurate customer records and follow up as needed.
• Represent the company with professionalism and a positive attitude.

What We’re Looking For

• Excellent communication and interpersonal skills.
• Friendly, confident, and customer-focused approach.
• Strong problem‑solving abilities and attention to detail.
• Ability to thrive in a team‑oriented environment.
• Positive attitude and willingness to learn.
• High school diploma or equivalent required.
• Previous customer service, hospitality, retail, or sales experience is helpful but not required—we provide full training.

What We Offer

• Competitive weekly pay.
• Paid training and ongoing mentorship.
• Clear opportunities for career advancement.
• Supportive, team‑oriented workplace culture.
• Recognition and performance‑based growth opportunities.

If you’re motivated, enjoy working with people, and are ready to build a rewarding career in customer engagement, we’d love to meet you.