Customer Loan Specialist — Grow in Consumer Finance

Heights Finance Corporation; Elgin (IL); On-site; USD 24,452 - 33,406; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(K) program with company match

Tuition Reimbursement

Leadership Development Programs

Emergency Relief Fund

Diversity and Inclusion Council

Monthly Bonus Program

Job summary

A leading consumer credit lender is looking for a Consumer Loan Specialist in Elgin, IL. The role focuses on delivering exceptional customer service and driving sales growth through consultative techniques. Candidates should be motivated and customer-focused, ready to engage with clients while adhering to compliance standards. This full-time position offers competitive hourly pay, benefits from day one, and opportunities for growth within a dynamic team environment.

Qualifications

• Genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative spirit with a desire to contribute to team success.

Responsibilities

• Provide outstanding support to both new and existing customers.
• Use consultative sales techniques to educate customers on financial products.
• Manage inbound and outbound calls to attract new business.
• Collaborate with customers on past-due accounts.
• Participate in a hands-on training program to build skills.
• Follow all regulatory guidelines and company policies.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem‑Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

College coursework or degree

Job description

A leading consumer credit lender is looking for a Consumer Loan Specialist in Elgin, IL. The role focuses on delivering exceptional customer service and driving sales growth through consultative techniques. Candidates should be motivated and customer-focused, ready to engage with clients while adhering to compliance standards. This full-time position offers competitive hourly pay, benefits from day one, and opportunities for growth within a dynamic team environment.