Customer Relations Pro — Flexible Schedule & Career Growth

State Farm; Alexandria (VA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Descripción de la vacante

State Farm Agent Team Member in Virginia seeks a Customer Relations Representative to deliver exceptional service and support to policyholders and community members.

You will handle inquiries, maintain records, coordinate with agency teammates, and help drive customer satisfaction and retention while supporting growth opportunities within the agency.

This role emphasizes empathy, accuracy, and the ability to navigate high-stress situations calmly.

Formación

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm and effective in high-stress situations.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Communication skills

Problem-solving

Customer service experience

Stress management

Descripción del empleo

State Farm Agent Team Member in Virginia seeks a Customer Relations Representative to deliver exceptional service and support to policyholders and community members.

You will handle inquiries, maintain records, coordinate with agency teammates, and help drive customer satisfaction and retention while supporting growth opportunities within the agency.

This role emphasizes empathy, accuracy, and the ability to navigate high-stress situations calmly.