Customer Relations Manager

Hansel Auto Group; Petaluma (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) employer contributions

Medical Insurance

Dental Insurance

Vision Plan

Life Insurance

FSA

Employee discounts on vehicles, parts,

Job summary

Hansel Toyota in Petaluma, CA is seeking a Customer Relations Manager to be an effective communicator and problem solver who helps customers and staff navigate concerns.

The role emphasizes resolving issues, improving communication, and ensuring smooth operations while interacting with customers, employees and Toyota representatives in a fully onsite environment.

Qualifications

• Excellent verbal and written communication skills.
• High emotional intelligence and good judgment.
• Natural problem solver who learns quickly.
• Comfortable handling difficult or frustrated customers.
• Organized, dependable, and strong with follow-through.

Responsibilities

• Interact with customers, employees, managers and Toyota representatives to resolve concerns.
• Improve communication between customers and dealership teams.
• Keep processes moving smoothly and ensure timely follow-up on issues.
• Learn and use Toyota systems to support problem resolution.

Skills

Excellent communication

Emotional intelligence

Problem solving

Difficult customer handling

Organized

Independent worker

Technology learning

People helper

Job description

Job Details

Job Location: PETALUMA, CA 94952Position Type: Full TimeSalary Range: $25.00 - $25.00 HourlyJob Category: Customer ServiceCustomer Relations Manager

Hansel Toyota is looking for an exceptional communicator and problem solver to join our team as Customer Relations Manager.

This position is ideal for someone who is smart, personable, organized, and naturally good at helping people work through problems. You’ll interact with customers, employees, managers, and Toyota representatives while helping resolve concerns, improve communication, and keep things moving throughout the dealership.

Position Type:Full-Time

Location:Fully Onsite at Hansel Toyota in Petaluma, CA

What We’re Looking For

• Excellent verbal and written communication skills
• Strong emotional intelligence and good judgment
• A natural problem solver who learns quickly
• Comfortable handling difficult or frustrated customers
• Organized, dependable, and strong with follow-through
• Able to work independently and take initiative
• Comfortable learning new technology and systems
• Someone who genuinely enjoys helping people

Automotive experience isnot required. We can teach the dealership and Toyota systems. We are more interested in finding the right person with the intelligence, communication skills, and personality to succeed in the role.

Hansel Toyota is a family-owned dealership serving Sonoma County for generations. Our philosophy is simple:Caring Drives Us.

Pay Defined:The Customer Relations Manager position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $25.00

Benefits

• 401(k)
• 401(k) employer contributions
• Medical Insurance
• Dental Insurance
• Vision Plan
• Life Insurance
• Flex spending account (FSA)
• Employee discounts on vehicles, service, and parts

Learn More:We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

Our Culture:Caring Drives Us!! We care about three things: making customers feel great, helping our employees succeed, and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.

See how Caring Drives Us at:https://www.youtube.com/watch?v=2O5JHo_fEHU