Customer Relations & Insurance Support Specialist

SupportFinity™; Mansfield (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly pay plus bonus opportunities

Growth potential/Advancement within my

Paid time off (vacation and personal/s

Simple IRA retirement plan with match

Valuable career-building experience

Job summary

State Farm Agent in Mansfield, OH, is seeking a Customer Relations Representative to join Chad Kingery's agency. You will build strong client relationships, answer inquiries, and support daily office tasks with a friendly, service-oriented approach.

The role emphasizes empathy, accuracy, and teamwork, assisting with policy changes, billing, and claims while helping customers understand insurance options and plan for the future.

Qualifications

• Dedicated to delivering excellent customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in solving problems.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service across inquiries about insurance options, coverages, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to meet customer needs while promoting business growth.

Skills

Dedicated to customer service

Able to effectively relate to a client

Excellent communication skills

Proactive problem-solving

Job description

State Farm Agent in Mansfield, OH, is seeking a Customer Relations Representative to join Chad Kingery's agency. You will build strong client relationships, answer inquiries, and support daily office tasks with a friendly, service-oriented approach.

The role emphasizes empathy, accuracy, and teamwork, assisting with policy changes, billing, and claims while helping customers understand insurance options and plan for the future.